Following on from the post titled ‘Moving my most prized possessions‘ I thought I’d give a bit of an update because the transportation from A to B was not easy even after discovering about the wrongly charged HEFA fees from my initial clinic!
The transportation company I choose were familiar with my old clinic and had warned me that they likely wouldn’t want to use a third party transport company as they had theirs own one and had been known to charge higher fees as the embryologist at “old clinic” was taking back handers /a kick back. I told the transport company to leave this with me and I would sort it.
Eventually all parties agreed to work together and after much backwards and forwards to sign certain third party agreements and a date that worked for all three, my eggs were to be moved on 1 March.
The afternoon of 1 March I received an email from “old clinic” stating that they would not release my eggs to the transportation company as he was rude and his machinery didn’t meet many of the required safetly standards required to transport frozen material! They said they had cancelled the third party agreement and would not work with this company!
I emailed the transportation company to ask what happened and to tell them they either a) needed to work out their differences and transport my eggs in the next seven days or b) provide me with a refund.
I received a reply from the transportation company stating that “old clinic” were making a fool of themselves and that nothing was wrong! I asked again for them to urgently work out their differences or to refund my money…… no response despite several follow up emails!
”old clinic” said they were happy to work with any other transport company but not this one! “New clinic” said that all parties were making a fool of themselves and being very unprofessional! However this left me in a predicament of having to figure out what to do!
My priority was the safe transportation of my eggs from A to B and so with that in mind I asked “old clinic” to transport my eggs ASAP if they could price match what I’d paid the previous transportation company, and that I would then work to try and get a refund from the old transportation company!
After again much backwards and forwards between old and new clinics almost not agreeing to work together I had to step in and ask them to please make this possible without causing me any further stress.
I think finally things have been agreed and my 15 frozen eggs are due to be transported from “old clinic” to “new clinic” in the next few day.
What a drama, you honestly couldn’t make some of this stuff up. This is clearly a business to all parties involved and there seems to be a serious lack of care or consideration for a paying client who has already had her fill of drama on this journey. It’s pretty much all that I have in me to stay composed and polite throughout this whole process!
I hope by early next week my 19 eggs will all be together in their new home at “new clinic” and I will have started the process to get my money refunded from the old transportation company. It’s only £150 that they now need to refund me, but it’s not the money, it’s the principle of the matter that is fueling me to make sure I get my refund, so I have written a stern letter which I shall send tomorrow to the old transportation company giving them 7 days to refund my money or I will seek legal action! Let’s see what happens…. this journey really has taught me to expect the unexpected, for the unexpected has become the expected!